Juno are dedicated to fostering an inclusive, welcoming, and accessible environment for all people who engage with our services and programs, including our staff and communities we support.
We recognise that accessibility and inclusion are shared responsibilities across our organisation. Our commitment is to create a culture of respect and dignity for everyone, where diverse needs are met, and no barriers prevent participation in Juno’s spaces or programs.
Inclusive Access and Support
Juno is committed to delivering accessible, inclusive, and person-centered services that honour individual needs. We work proactively to remove barriers to access through our trauma-informed and strengths-based approach, fostering a safe and supportive environment where women (trans and cis) and non-binary people and their children can rebuild their lives with dignity and respect. For our staff, clients, and community partners, we promote inclusive access by routinely seeking feedback, addressing barriers promptly, and offering flexibility to accommodate varied needs.
We also acknowledge that accessibility is not limited to physical access—it encompasses communication, service provision, and all other areas of support. We work to tailor our support to the needs of each person.
Juno supports people with a range of needs, this is why we also provide:
- Outreach services
- We offer services in multiple languages and provide Auslan interpreters where needed
- Accessible toilets
- Comfortable waiting areas for carers/support staff
- Access for service animals/companion animals
- Transport support
- A large meeting room for inclusive gatherings
- Temperature control
- Flexible seating options
Office and Accessibility
Juno’s physical spaces are designed to be safe, accessible, and inclusive for all. Whether you’re a staff member, service user, or partner, we invite you to communicate any specific accessibility requirements so we can best support your needs.
For example, wheelchair users can connect with our team in advance to arrange accessible meeting spaces. If you encounter challenges accessing our services or facilities, please let us know—we want to create solutions that work for everyone.
Digital Accessibility
We strive to make our website and online resources fully accessible to everyone. We are committed to improving our digital services based on user feedback, and aim to ensure all our audiences, including those with varied access needs, have a positive experience. We try to provide information in accessible formats where possible, and we offer assistance to anyone who may need help navigating our online platforms.
For any feedback on website usability please contact
Systemic Inclusion
Juno recognises that accessibility is a continuous and systemic effort. We prioritise the inclusion of individuals with lived experiences of disability and homelessness in the planning and governance of our services. Their expertise is invaluable to ensuring our services remain inclusive and responsive to the needs of the community.
We are dedicated to ongoing education, consultation, and improvement in accessibility. This includes developing a workplace Accessibility Action Plan, participation in organisational planning, and promoting peer support and other employment opportunities.
