If you or someone you know is in immediate danger call 000.
The first step is to make an appointment for an Initial Assessment & Planning (IAP) session at one of the Northern Homelessness Access Points. An IAP worker will assess your needs and refer you to Juno or recommend other services that can help.
If you are in need of support or advice and you would like to chat with us personally we are available to take your call 9am-5pm Monday to Friday.
Making an IAP appointment
If you are aged 16 to 24 years old contact:
Melbourne City Mission
Melbourne Youth Support Service (MYSS)
19 King Street
Melbourne VIC 3000
9614 3688 (Reverse call charges accepted)
Melbourne Youth Support Service website
If you’re in Melbourne’s North-West contact:
Vincent Care is a housing and homelessness service in Melbourne’s north-west.
Phone: 1800 825 955
If you’re in Melbourne’s North-East contact:
Haven; Home, Safe
Haven; Home, Safe is a rental housing and homelessness service provider in Melbourne’s north-east.
Phone: 1300 428 364 or 1800 825 955 (for after-hours call)
State wide or after hours:
Opening Doors is a state-wide housing crisis line.
Phone: 1800 825 955 (free call 24/7 from a land line or public phone) to speak with a housing worker and be referred to services and support in your local area.
Family Violence and Abuse
Safe Steps is a state-wide Family Violence Response Centre that provide a 24/7 support service for women and children experiencing violence.
Phone: 1800 015 188
1800 RESPECT is a 24/7 phone and online counseling, information and support service to assist people impacted by sexual assault, domestic or family violence and abuse.
Phone: 1800 Respect (1800 737 732)
Women’s Information Referral Exchange (WIRE)
WIRE are a state-wide free information, support and referral service for women, non-binary and gender-diverse people.
Phone: 1300 134 130
inTouch Multicultural Centre Against Family Violence
inTouch work with women and children from culturally and linguistically diverse (CALD) backgrounds who are victim/survivors of domestic violence. Their bi-lingual and bi- cultural workers provide assistance and information to women and children escaping domestic violence. Phone: (03) 9413 6500
Elizabeth Morgan House Aboriginal Women’s Service
Elizabeth Morgan seek to promote social justice and equity for Aboriginal women and children experiencing family violence. They provide a range of support to Aboriginal women and children experiencing family violence from refuge accommodation to specialist services.
Phone: 9482 5744
Lifeline is a national charity that provide 24/7 crisis support and suicide prevention services.
Phone: 13 11 14
Online Crisis Chat Service: https://www.lifeline.org.au/crisis-chat/
The Kids Helpline is Australia’s only free, confidential service to provide 24/7 support to young people aged 5 to 25.
Phone: 1800 55 1800