If you or someone you know is in immediate danger call 000.
Use the map for the location of support services within the Northern Metro Region (Hume Merri-bek & North East Melbourne Area). Click the top left icon on the map to expand the information.
A detailed list of support services can also be found below.
Homelessness Support
The first step is to make an appointment for an Initial Assessment & Planning (IAP) session at one of the Northern Homelessness Access Points. An IAP worker will assess your needs and may refer you to Juno or recommend other services that can help.
If you need advice or information and would like to chat with us, we are available to take your call 9am-5pm Monday to Friday.
Making an IAP appointment
If you are aged 16 to 24 years old contact:
Melbourne City Mission
Melbourne Youth Support Service (MYSS)
Phone: 9614 3688 (Reverse call charges accepted)
Address: 19 King Street, Melbourne VIC 3000
Melbourne Youth Support Service website: https://www.mcm.org.au/services/homelessness/frontyard
For Adults:
Vincent Care
Vincent Care is a housing and homelessness service in Melbourne’s north-west (Hume and Merri bek).
Phone: 9304 0100 (Glenroy)
Address: 175 Glenroy Road Glenroy
Website: https://vincentcare.org.au/
Haven; Home, Safe
Haven; Home, Safe is a rental housing and homelessness service provider in Melbourne’s north-east (Whittlesea, Nillumbik, Darebin and Banyule).
Phone: 9479 0700
Address: 52 – 56 Mary St, Preston
Launch Housing
Launch Housing is an independent Melbourne-based community organisation, which brings 75 years’ experience working with people at risk of, or experiencing, homelessness (Yarra).
Phone: 9288 9611 or 1800 048 325
Address: 68 Oxford St, Collingwood
State-wide or after hours:
Opening Doors
Opening Doors is a state-wide housing crisis line.
Phone: 1800 825 955 (free call 24/7 from a landline or public phone) to speak with a housing worker and be referred to services and support in your local area.
St Kilda Crisis Centre
St Kilda Crisis Centre is Victoria’s state-wide after-hours emergency accommodation contact point.
Hours: Walk-in service 5pm-11pm, phone service 24/7.
Phone: 1800 627 727 (Free Call).
Address: 29 Grey Street, St Kilda 3182.
Women’s Housing Limited
Women’s Housing Limited (WHL) is a state-wide not for profit organisation that provides low costs housing to women at risk of homelessness.
Phone: 9412 6868
Family Violence Support
Multi-language Family Violence Poster – Information on support services that are available in the northern metropolitan region in English, Arabic, Assyrian, Chinese, Hindi, Punjabi and Vietnamese.
Safe Steps
Safe Steps is a state-wide Family Violence Response Centre that provide a 24/7 support service for women and children experiencing violence.
Phone: 1800 015 188
Website: https://www.safesteps.org.au/
For support for people with disabilities: https://www.safesteps.org.au/our-services/disability-support/
1800 RESPECT
1800 RESPECT is a 24/7 phone, text and online counseling, information and support service to assist people impacted by sexual assault, domestic or family violence and abuse.
Phone: 1800 Respect (1800 737 732) or text 0458 737 732.
Website: Chat online at https://www.1800respect.org.au/
Rainbow Door
Rainbow Door is an LGBTIQA+ support service providing support with issues that include family and intimate partner violence (including elder abuse), alcohol and other drugs, relationship issues, sexual assault, suicidal thoughts, social isolation, mental health and wellbeing.
Phone: 1800 729 367 or text 0480 017 246
Website: https://www.rainbowdoor.org.au/
Women’s Information Referral Exchange (WIRE)
WIRE are a state-wide free information, support and referral service for women, non-binary and gender-diverse people.
Phone: 1300 134 130
Website: https://www.wire.org.au/
inTouch Multicultural Centre Against Family Violence
inTouch work with women and children from culturally and linguistically diverse (CALD) backgrounds who are victim/survivors of domestic violence. Their bi-lingual and bi- cultural workers provide assistance and information to women and children escaping domestic violence.
Phone: (03) 9413 6500
Website: www.intouch.org.au
Elizabeth Morgan House Aboriginal Women’s Service
Elizabeth Morgan seek to promote social justice and equity for Aboriginal women and children experiencing family violence. They provide a range of support to Aboriginal women and children experiencing family violence from refuge accommodation to specialist services.
Phone: 9482 5744
Website: https://www.emhaws.org.au/
Djirra
Djirra provides both telephone and face-to-face legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence.
Phone: 1800 105 303
Website: https://djirra.org.au/
Sexual Assault Crisis Line
The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours (5pm-9am), confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.
Phone:1800 806 292
Website: https://www.sacl.com.au/
MenLines Australia
MensLine Australia is a free telephone and online counselling service offering support for Australian men.
Phone: 1300 78 99 78
Website: mensline.org.au
Men’s Referral Service
No to Violence’s free advice line for men who need support around family violence. Translators are available.
Phone: 1300 766 491
Website: ntvmrs.org.au
Crisis and Mental Health Support
Lifeline
Lifeline is a national charity that provide 24/7 crisis support and suicide prevention services.
Phone: 13 11 14
Website: https://www.lifeline.org.au/
Online Crisis Chat Service: https://www.lifeline.org.au/crisis-chat/
13YARN
13YARN is an Aboriginal & Torres Strait Islanders crisis support line. They offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter.
Phone: 13 92 76
Website: https://www.13yarn.org.au/
Hayat Line
Hayat Line is a free and confidential crisis support line for Muslims in Australia supporting individuals when experiencing a personal crisis or emotional distress. Operating Monday to Friday 9am-5pm.
Phone: 1300 993 398
Website: https://missionofhope.org.au/hayat-line-telephone-crisis-intervention-service/
Partners in Wellbeing
Free support and advice to improve your mental health and wellbeing. Please note they do not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, call 000 or Lifeline 13 11 14. Available 9am-10pm weekdays and 9am-5pm weekends.
Website: https://www.partnersinwellbeing.org.au/
Phone: 1300 375 330
North East Triage Service
For people experiencing a mental health issue or who might be concerned about someone with whom they live, work or to whom they provide care, North East Triage Service is the initial point of contact for information, assessment and referral for mental health 24-hours a day, 7-days a week.
Website: https://www.austin.org.au/mentalhealth/referrals/
Phone: 1300 859 789
Other Health Support
Health services in Melbourne’s north:
- DPV Health: https://www.dpvhealth.org.au/
- Your Community Health: https://www.yourch.org.au/
- Merri Health: https://www.merrihealth.org.au/
- Banyule Community Health: https://bchs.org.au/
DirectLine
Contact DirectLine for confidential alcohol and drug counselling and referral in Victoria Australia. The service is available 24/7 by phone or online.
Phone: 1800 888 236
Website: https://www.directline.org.au/
Nurse on Call
For free professional health advice with a registered nurse, from anywhere in Victoria, 24 hours a day.
Website: https://www.health.vic.gov.au/primary-care/nurse-on-call
Phone: 1300 606 024
13 SICK National Home Doctor Service
13Sick provides after-hours medical care offering bulk-billed GP home visits and telehealth when your regular GP is closed.
Website: https://13sick.com.au/
Maternal and Child Health Line
The confidential, 24-hour Maternal and Child Health Line can give you information and advice about the care and health of your child (from birth to school age).
Phone: 13 22 29
Poisons Line
Call if someone has been poisoned or has overdosed, made a mistake with medicines or been bitten or stung (24 hours a day, seven days a week).
Phone: 131 126
Victorian Virtual Emergency Department
Access emergency care for non-life-threatening emergencies from anywhere in Victoria, 24 hours a day, seven days a week.
Website: https://www.vved.org.au/
Priority Primary Care Centres
Priority Primary Care Centres provide care for people with conditions that require urgent attention but not an emergency response.
Find your local centre: https://www.betterhealth.vic.gov.au/health/servicesandsupport/priority-primary-care-centres
Support for Young People
Kids Helpline
The Kids Helpline is Australia’s only free, confidential service to provide 24/7 support to young people aged 5 to 25.
Phone: 1800 55 1800
Website: https://kidshelpline.com.au/
headspace
headspace is the National Youth Mental Health Foundation providing early intervention mental health support to young people across Australia.
Contact: Create an account to chat to a mental health clinician via webchat or email, or call headspace on 1800 650 890 (no registration required).
Website: https://headspace.org.au/
Other
Vinnies Welfare Assistance
The Welfare Assistance Line is a volunteer-run call centre which provides free and confidential welfare assistance to people who need support.
Phone: 1800 305 330
Website: https://www.vinnies.org.au/vic/services/welfare-assistance
Council of Single Mothers and their Children
CSMC provides specialist support services to single mothers in need, and provides referrals that enable them to plan for the longer term and build a happy and secure home.
Phone: Melbourne Metro – 03 9654 0622; Outside Melbourne – 1300 552 511
Website: https://www.csmc.org.au/